Overview
At Alladdan, we are dedicated to providing a seamless shopping experience. This Shipping and Returns Policy outlines the terms for shipping your orders and returning items purchased through our online store.
1. Shipping Policy
1.1 Shipping Locations
We currently ship to the following locations:
- Republic of Lebanon
If your location is not listed, please contact us at contact@alladdan.com to inquire about shipping options.
1.2 Shipping Rates and Delivery Times
Shipping costs and estimated delivery times vary depending on the destination and shipping method chosen at checkout. Detailed information will be provided during the checkout process.
- Standard Shipping: 5-7 working days.
- Express Shipping: 3-5 working days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
1.3 Order Processing Time
Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
1.4 Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
1.5 Customs and Duties
International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
2. Returns Policy
2.1 Eligibility for Returns
We accept returns under the following conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase is required (e.g., order confirmation or receipt).
2.2 Items Not Eligible for Returns
The following items are non-returnable:
- Opened or used products
- Sale or clearance items
- Gift Cards
2.3 Return Window
You may request a return within 3 days of receiving your order. Requests made outside this window will not be accepted.
2.4 How to Initiate a Return
To initiate a return:
- Contact us at contact@alladdan.com with your order number and reason for return.
- Once approved, you will receive return instructions and a return shipping address.
- Ship the item(s) to us using a trackable shipping method.
2.5 Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return is received.
2.6 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to your original payment method within 7-10 business days.
Shipping fees are non-refundable.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@alladdan.com within 3 days of receiving your item.
4. Lost or Damaged Shipments
If your order is lost or arrives damaged:
Notify us immediately at contact@alladdan.com with your order number and photos of the damaged package and items.
We will work with the carrier to resolve the issue and may offer a replacement or refund at our discretion.
5. Contact Us
For any questions or concerns about our Shipping and Returns Policy, please contact us:
Email: contact@alladdan.com
Phone: +961 70 000 000
Address: Achrafieh, Beirut, Lebanon
Thank you for shopping with Alladdan. We appreciate your business!